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Meeting Planners – Keynote Speaker Online Press Kit

Keynote Conference Speaker, Retailer, Entrepreneur and Author – A Breed all his own!

Dave Ratner treats his audience to first hand “Big Dog” business success secrets that leave attendees begging for more. As one of the leading independent retailers in the United States, professional speaker, and pet product developer, Dave Ratner connects with customers on a daily basis. With common-sense, forehead-slapping insights on management, sales, marketing, customer service and customer loyalty his engaging and laughter-filled keynotes and trainings pack in the crowds. Businesses across the country have used his strategies to increase revenues and compete with their own “Big Dogs” in the marketplace.

Dave won’t just tell you what to do, he’ll share how to make your life easier and your business more successful.Dave is a unique breed in the speaking industry because he’s still out in the field running along side where his audiences are. Dave’s business leadership has earned him credibility as a successful entrepreneur and he is recognized by the Young President’s Organization (YPL). He supports the little dog nationally as one of the few independent retailers on the National Federation of Retail Associations.

Come, sit, stay, and enjoy a treat of laughter-packed tricks that help all small businesses be the best of show.

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Premium Speaking Topics


CUSTOMER SERVICE – ENTREPRENEURSHIP

Creating Customer Love

How to Get and Keep LOYAL Customers

Don’t dig a hole with your customers. Creating rich customer experience and cultivating fierce customer loyalty. Based on Dave’s critically acclaimed book, Customer Love: Make Your Customers Love You So Much They’ll Never Go Anyplace Else!
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Kohl's Department StoresDave has captured the essence of being a successful entrepreneur in a captivating and humorous style that is both fascinating and inspiring.

Julie Gardner, Executive VP and Chief Marketing Officer
Kohl’s Department Stores


ADVERTISING, SALES AND MARKETING

Lead the Pack in Sales

Bad to the bone marketing tips that won’t break the bank

Increasing small business and retail sales through creative marketing. You can’t “out advertise” the big guys but you can “out market” them! This interactive and fun seminar is chock full of creative and cost effective ways to advertise and market your business. Bring your note pad as Dave fires off rounds of ideas customized for your audiences market. Find Out More

Just 4 K-9s and Kitty 2…to take our store to the next level the first step is to fill the gaps (you pointed out) in the management style… Thank you again, for giving us a starting point to launch from.

Cheryl High, Retail Manager
Just 4 K-9s and Kitty 2


MANAGEMENT AND LEADERSHIP | ENTREPRENEURSHIP

How to Beat the Snot Out of the Big Dogs

10 Things to Do as Soon as You Get Back to the Store

This session is filled with easy-to-implement “musts” that all businesses should already be doing. Dave apologizes if this “duh” filled session hits a nerve. It’s time to stop yipping about best practices and get dirty. Audience members will leave with a list of simple things that every business owner/manager must do to compete with national chains and own their local market.
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Pareto Marketing Inc.Just like David and Goliath, Dave uses customer relationships as his ‘slingshot’ to bring down the retail goliaths.

John R. Goodman, President
Pareto Marketing Inc., formerly Senior VP Marketing and Customer service Helzberg Diamonds, a subsidiary of Berkshire Hathaway


ENTREPRENEURSHIP

Lessons Learned From The Big Dogs

Trade secrets from the titans of the business world

Audience members gain business insights they can put into practice tomorrow. Dave shares first-hand tips from lead dogs in business that give attendees a leg up. Guess what? Wag more and bark less and you’ll make friends for life – with customers, vendors, contacts and employees. Find Out More

Retail WireAt the recent eTail West conference, Dave Ratner gave a terrific presentation on how small retailers can win against big chains — real world examples from somebody who worked his way up from the bottom.

Al McClain
Retailwire


HUMAN RESOURCES AND MANAGEMENT

Let the Dogs Out!

You Are Who You Hire!

Dave manages over 150 employees in his 8 retail stores. In this program you will learn how to stay out of court. No bones about it, every manager has made a bad hire. Dave comes to the rescue and lays it on the line, advancing retail and small business management to build excellent teams. Dave receives more emails following this session than any speech or workshop he gives. Small business owners and managers thank Dave for giving them the kick they needed to lick their wounds and move on with a more loyal and dependable crew. Find Out More

NRFShould you hire Dave to speak to your group? All I can say is we have asked him to present at the National Retail Federation Big Show in New York for an unprecedented 4th consecutive year. Audiences love him!

William “Mac” McDonald, Marketing & Brand Management Coordinator
NRF


High Resolution Photo & Video


Dave Ratner’s creativity and common sense approach to business earns him regular media attention from the Wall Street Journal, Entrepreneur Magazine, NBC News and many other media outlets.

 

Clients and Testimonials

A few of Dave Ratner's clients..
price-rite-logokohls cigar-logoRetail WirePet Industry Distributors Associationtrue value logo

 
 

True Value LogoDave, you did great!! Our attendees told us you were engaging, funny and filled with down to earth advice. They want more of Dave!

— Becky Freeman,
True Value

cigar-logoDave’s presentation to us went very well. Our executives as well as our store management teams related well to Dave who is a “small” retail business operator with the same struggles, challenges, and occasional victories that all of them face every day. The up front time that he spent with us in our stores on 2 separate occasions allowed Dave to directly “connect” to our store managers and retail support staff at the meeting.

— Bill Britton,
Price Rite

International Premium Cigar & Pipe Retailers AssociationThey are RAVING about your seminars; saying they wrote down almost every single thing you said.Thank you for making my job easier.

Kyle Whalen, Public Relations Manager
International Premium Cigar & Pipe Retailers Association

Worldwide Business ResearchHow to beat the snot out of the big guys’ was so well received at eTail West that we had him speak again at the eTail East conference. His session received some of the the loudest and longest applause I’ve ever seen (PLUS the most amount of laughs)!

Lori Hawthorne, Events Director
Worldwide Business Research

Retail WireAt the recent eTail West conference, Dave Ratner gave a terrific presentation on how small retailers can win against big chains — real world examples from somebody who worked his way up from the bottom.

Al McClain
Retailwire

E-S Sports ApparelThe fact that you practice what you preach by running a successful, customer-service-driven retail chain made your presentation that much more effective. So often, we hear from the textbook-type consultants that it was refreshing to hear from someone like yourself who has the trial-and-error knowledge of building a business from scratch, and running it successfully.

Eric Suher, President
E-S Sports Apparel

Kohl's Department StoresDave has captured the essence of being a successful entrepreneur in a captivating and humorous style that is both fascinating and inspiring.

Julie Gardner, Retired Executive VP and Chief Marketing Officer
Kohl’s Department Stores

NRFShould you hire Dave to speak to your group? All I can say is we have asked him to present at the National Retail Federation Big Show in New York for an unprecedented 4th consecutive year. Audiences love him!

William “Mac” McDonald, Marketing & Brand Management Coordinator
NRF

Affiliated Chambers of Commerce of Greater SpringfieldDave spoke at the chamber annual meeting last year. They loved him. He is funny, inspiring and full of common sense ideas that every can use. It just dawned on me… he got a rousing standing ovation. I can’t remember the last time that happened.

Jeff Ciuffreda, President
Affiliated Chambers of Commerce of Greater Springfield

Mayer Bros. Apple Products, Inc.Dave Ratner is one of the most entertaining and informative speakers I have ever heard. His no-nonsense, no-notes, extemporaneous delivery made his message very believable and sincere. Dave’s marketing ideas hit home through his humor and honesty. His lecture commanded the largest audience with the most post questions and answers. You don’t fall asleep with this guy!

Earl H. Mayer, Vice President
Mayer Bros Apple Products, Inc.

Pet Industry Distributors AssociationYour topics are spot on. Part of what makes you such an effective presenter is that you live what you discuss. Plus the mustache—at least half the audience shows up just to see if it’s really a hamster.

Steven T. King, CAE, President
Pet Industry Distributors Association

Pareto Marketing Inc.Just like David and Goliath, Dave uses customer relationships as his ‘slingshot’ to bring down the retail goliaths.

John R. Goodman, President
Pareto Marketing Inc., formerly Senior VP Marketing and Customer service Helzberg Diamonds, a subsidiary of Berkshire Hathaway

Just 4 K-9s and Kitty 2…to take our store to the next level the first step is to fill the gaps (you pointed out) in the management style… Thank you again, for giving us a starting point to launch from.

Cheryl High, Retail Manager
Just 4 K-9s and Kitty 2

National Retail FederationThere’s no doubt in my mind that large retail companies can learn a lot from Dave Ratner’s ingenuity, enthusiasm, and ability to connect with customers. His innovative ideas and passion for retail makes him a perfect fit to serve as one of our industry’s greatest advocates: a distinguished member of NRF’s Board of Directors.

Matthew Shay
National Retail Federation President and CEO

Dave’s humorous delivery of what works, what doesn’t and why in business is simply inspirational!

Ernex Marketing Technologies, Inc.I wanted to thank you for the excellent job you did as a keynote speaker at Ernex’s Customer Loyalty and Electronic Marketing seminar. Although there were a few injuries in the audience from people slapping their foreheads when they recognized a little bit of their business in the painfully amusing customer service examples you highlighted, everyone is OK now. On a serious note, your presentation really drove home the point that good, solid marketing and loyalty focus on not only rewarding customers, but servicing them the way we all would like to be serviced.

Peter Allemang, Vice President Sales
Ernex Marketing Technologies, Inc.

Prevue Pet ProductsYour ‘top ten list’ is a ‘must have’ for any company interested in delivering top-notch customer service, and becoming a valuable contributor to their customers’ success. I would highly recommend you to any people interested in taking their customer relationships to another level.

Blake Barry, National Sales Manager
Prevue Pet Products

Dave is one of few ‘one-man cult brands.’ His demeanor is disarming leaving one defenseless as soon as he says ‘hello.’

BJ Bueno
Author of The Power of Cult Branding


Press and Media

Dave in the Media